Terms of Service & Refund Policy
Firstly, we think you should know, there is no Sneaky Small Print in these terms and Conditions.
We are here to help you and to ensure you have a pleseant shopping Experience.
All prices are quoted in UK Pounds Sterling, and goods are sold under English law.
All goods are shipped either Parcel Force or Hermes dependending on your preference. We would recommend that allow up to 5 business days for Hermes although they can be delivered quicker than that and up next day delivery for the Parcel Force. Costs are very reasonable is you look under the postage tab. Please allow one day for admin.
We are happy to take any enquiry you have over the phone or via email. We will get back to you via email within the same day. Please do not leave bank card details with us on our answer phone or via email. Your order is accepted by us once we have taken payment.
RETURNS AND EXCHANGES - Cancellation Rights & Returns
If you live in the United Kingdom or another European Union country, you have a legal right to cancel your order after you have received and inspected the goods. Please note that you are under a legal duty to take care of the product, and this includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition. Should you decide to return the goods you must notify us of cancellation. Please do this via email or phone. Following cancellation you are under a legal duty not to use the goods, and to take care of them.
You must return the goods to us securely packaged, in the condition in which they were received, at your cost, as soon as possible, with as much of their original packaging and their original paperwork as possible. We will refund to you immediately we receive the item back.
This does not affect your statutory rights.
Returns – Suggestions:
You may return goods by mail to the address on the contacts page. We recommend that you obtain proof of postage and insurance, as we cannot be held responsible for it being lost or damaged before it arrives to us. Please include with the goods a copy of your internet invoice, and your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns. Where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.
If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or for goods that you have wrongly used, damaged, dirtied, or lost).We reserve the right to amend this returns policy without notice.
ITEM SPECIFIC GUIDANCE
If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing us as per the contact page.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
We hope that you are pleased with your purchase from Savrow Topiary Balls. However, we do understand that sometimes there will be reasons why you wish to return your goods. If they are damaged before they arrive with you or are faulty, we shall replace the item or refund you depending on your preference. If the item is faulty and proven to be our fault, the we shall pay for your return postage, or will supply the return courier.
If your goods were damaged in transit, we request that you report it to us within 2 days. If goods are visibly damaged on receipt, please sign the delivery stating the damage or refuse to accept the parcel. Once the damaged goods have been received we'll send out replacements. If you are reporting faulty goods within 6 months of receipt you may be entitled to a repair or a replacement. If we cannot do either of these we will refund your money but if the products have been used we may deduct a percentage for you benefiting from this use.
This website is owned and operated by Savrow Uk Ltd
The information on this website is given in good faith for general information purposes only, and may be out of date or subject to revision or withdrawal at any time. Savrow Uk Ltd give no warranty as to its completeness or accuracy. It does not constitute any form of advice or recommendation - specialist or technical advice should be sought in relation to any particular circumstance or problem.
You agree not to mis-use this website in any way including in any illegal or criminal way; in any way which would give rise to civil liability for Savrow Topiary Balls ; or in any way which would be technically harmful to the website or to Savrow Uk Ltd's systems (in all cases, in any jurisdiction in the world).If you have any queries regarding any of the above information please feel free to contact us.
We accept all major Debit/Credit cards and also accept the familiar and secure "Paypal" system.
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