RETURNS AND EXCHANGES - Cancellation Rights & Returns
If you live in the United Kingdom or another European Union country, you have a legal right to cancel your order after you have received and inspected the goods.
Please note that you are under a legal duty to take care of the product, and this includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition.
Should you decide to return the goods you must notify us of cancellation in writing (by post to the address on the contact page, or by email). Following cancellation you are under a legal duty not to use the goods, and to take care of them.
You must return the goods to us securely packaged, in the condition in which they were received, at your cost, as soon as possible, with as much of their original packaging and their original paperwork as possible. We will refund to you, within 30 working days of receiving the goods, the sums paid by you in relation to them.
If you do not return the goods within 21 days of your cancellation notice, we may chose to recover the goods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on the website.
This does not affect your statutory rights.
Please contact us with regards to method of return so it can be decided the best method. If there is a fault with the goods, we may send you a label to be printed to place on the box for a courier to pick up from you. If you wish to return the item for any other reason, it will be at the customers expence. Please note it is the customers responsibility if the item goes missing having been shipped and therefor a proof of postage is recommended. It is for the customer to make enquiries into locating the parcel with the courier unless we have arranged it ourselves. You may return goods by mail to the address on the contacts page.
Please include with the goods a copy of your internet invoice, and your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.
Where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.
If you fail to return packaging which is an integral part of the overall product (for example branded packaging on high value items) then you will not have returned all of the goods, and we reserve the right to recover the cost of replacement from you and where there is evidence of dishonesty, to refer the matter to the police.
If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or for goods that you have wrongly used, damaged, dirtied, or lost).
We reserve the right to amend this returns policy without notice.
ITEM SPECIFIC GUIDANCE
If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing us as per the contact page.